360° studies

Customer Experience is on the crossroads of the two dimensions: the company and the customer. In order to effectively manage it, it is necessary to understand them both.

Voice of the Employees

Does newcomer get all he needs to successfully start his new job? Does the manager motiveted optimally? Is he able to motivate others? What are the top reasons of leaving your company?

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Voice of the Customers

Contineous stream of customer feedback accessed by designated employees in real time via our reporting system puts the understanding of client's needs on the higher level. Moreover, dissatisfied customers can be rescued with Closing the Loop feature that makes managers to intervene and report effects to supervisors.

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Mystery Shopping

Our Mystery Shoppers can check what service is offered in all channels. Detailed reports would help in undertaking precisely described action that improve Customer Experience.

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